FAQs
What is Everest?
Everest is a nationwide independent consumer advocate that provides its clients with funeral planning and concierge services to prepare for and deal with all issues surrounding a funeral. See Services for a more detailed look at the services Everest offers.
What is an Everest Concierge?
A concierge (“pronounced kon-see-air-zh”) is someone who provides outstanding service tailored to meet the needs and requests of the client. At Everest, our concierge services are provided by our team of highly trained, knowledgeable Advisors.
What happens at or near the time of death? How are Concierge Services delivered?
The family contacts Everest and then:
A Senior Advisor who is a licensed funeral director is assigned to the family to provide 24-hour assistance throughout the funeral process.
Toll-free phone conferences can be scheduled for geographically dispersed family members who want to participate in the funeral planning process.
A personalized funeral plan is confirmed if the client has made plans in advance. If the client has not made plans, we will help the family create a personalized funeral plan.
What is Everest?
Everest is a nationwide independent consumer advocate that provides its clients with funeral planning and concierge services to prepare for and deal with all issues surrounding a funeral. See Services for a more detailed look at the services Everest offers.
What is an Everest Concierge?
A concierge (“pronounced kon-see-air-zh”) is someone who provides outstanding service tailored to meet the needs and requests of the client. At Everest, our concierge services are provided by our team of highly trained, knowledgeable Advisors.
What happens at or near the time of death? How are Concierge Services delivered?
The family contacts Everest and then:
A Senior Advisor who is a licensed funeral director is assigned to the family to provide 24-hour assistance throughout the funeral process.
Toll-free phone conferences can be scheduled for geographically dispersed family members who want to participate in the funeral planning process.
A personalized funeral plan is confirmed if the client has made plans in advance. If the client has not made plans, we will help the family create a personalized funeral plan.
Pricing information is presented to the family in an easy to understand format.
Your Everest Advisor will negotiate prices and handle all communication with a local funeral home, removing the family from a sales-focused environment.
Is Everest affiliated with any funeral home(s)?
No. Everest is not directly or indirectly associated with any funeral service providers, we do not sell funeral goods or services, nor do we profit from your decision-making. Our sole purpose is to provide the information you need to make a well-informed decision.
Will an Everest Advisor do comparison price shopping for my family at the time of death?
Yes. Everest’s Advisors understand how funeral products and services are priced, and will present information in an easy-to-understand format.
How does an Advisor help my family if I die before I take the time to complete the Planning Guide?
Everest’s Advisors will work with your family to understand your wishes and create a personalized plan. Everest provides the ability to discuss available options with multiple family members at the same time via a toll-free conference line.
Can an Everest Advisor help my family if I die away from home?
Yes. Everest’s Advisors know how to help your family with this type of circumstance and can quickly help them make the necessary decisions.
Will an Everest Advisor come to my home?
No. Everest’s Advisors work exclusively with you and your family over the phone – Everest’s Advisors are available toll-free, 24-hours a day, 365 days a year.
Does Everest assist with funeral expenses?
Everest can help families manage to a budget and depending on the circumstances may assist an insurance partner with an expedited claim payment. However, Everest never directly handles funds or pays funeral expenses.
How can an Advisor help my family if the cost of my funeral is greater than the value of my life insurance policy?
Everest’s Advisors understand how to locate and select funeral products and services that will fit any budget and still produce a thoughtful and meaningful funeral.
Who is responsible for communicating My Wishes plan to the funeral home?
If you completed your plan online and/or mailed a paper version to Everest, an Advisor will first coordinate any additional details with your family and then work with the funeral home to ensure your wishes are honored.
I’ve outlined my wishes in my will. Isn’t that good enough?
A will is very important, but it is not a good place to outline your wishes for your funeral. In many cases, the deceased’s Will cannot be located or read in time for the funeral. With Everest’s services, any decisions you’ve made about your funeral are never more than a phone call away.
Why do I need Everest to help me compare funeral prices?
A consumer can compare funeral prices however the average consumer typically doesn’t know what questions to ask and price lists are often difficult to interpret. To further complicate matters, complex decisions must be made under duress and in a short time frame. Everest Senior Advisors are all licensed funeral directors who are familiar with the decisions a typical family will face and they will use their experience to help navigate the family through the funeral process in an unbiased manner.
How current are the prices in the PriceFinder℠ database?
A team of Advisors is continuously updating the PriceFinder℠ database. Every funeral home in the country is contacted at least twice a year to verify that our database contains current pricing.
How much money will I save using Everest?
Everest makes no guarantee regarding the amount of money the average family will save. However, Everest does guarantee that we can show families how to stay within their budget, which typically results in spending thousands of dollars less than they would have.
How do I know if my company offers Everest as a benefit?
Everest is offered as a value-added benefit through a network of Group Life Insurance Companies. Ask your company’s Benefits Administrator or HR Department if you’re eligible for Everest’s services.
CONTACT
1.800.913.8318
INTL.011.1.905.754.1922
1300 Post Oak Blvd.,
Suite 1210
Houston, TX 77056
INQUIRIES
To Speak to an Everest Advisor:
Everest Advisors are available 24 hours a day, 7 days a week, to assist with your funeral planning needs. Call 1-800-913-8318 (toll-free).
To Offer Everest as an Employee Benefit:
If you are a corporate benefits manager or a group life broker, you can learn more about offering Everest as an employee benefit. Email contact@everestfuneral.com.
Contact an Everest Executive:
Please feel free to send inquiries or concerns to Carolyn Johnson at contact@everestfuneral.com.